Thomas J. Watson: The toughest thing about the power of trust is that it's very difficult to build and very easy to destroy. The essence of trust building is to emphasize the similarities between you and the customer.

The toughest thing about the power of trust is that it's very difficult to build and very easy to destroy. The essence of trust building is to emphasize the similarities between you and the customer.

-- Thomas J. Watson


		Name: Thomas J. Watson Type: Scientist Nationality: American Birth: February 17, 1874 Death: June 19, 1956

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